Terms of service

Consumer Terms and Conditions for Al Neel Al Azraq Jewelry Co.

Please read these terms and conditions carefully before placing your order. Retain a copy of these terms and conditions and your order for future reference.

1. Definitions

In these terms and conditions:

- **We, us, and our** refer to Al Neel Al Azraq Jewelry Co. (registered in Kuwait).
- **You and your** refer to the purchaser of any goods from us.
- **Contract** means the contract between you and us for the sale of goods.
- **Goods** means any products or services you order from us.
- **Consumer** means any natural person who, when placing an order with us, is acting for purposes outside their trade, business, or profession.
- **Website** means our website at www.bnjewkw.com.

2. Business Sales

If you order goods other than as a consumer (e.g., because you are a business), then:

- These terms and conditions do not apply.
- Our business terms and conditions shall apply to your order and any resulting contract between you and us.

Terms of the Contract

If you place an order for goods as a consumer, these terms and conditions apply to your order and the contract between you and us.

We may change these terms and conditions at any time. Any changes will apply to any orders you place after we update the terms and conditions on our website. Changes will not apply to any order you place before the updates are made.

We have made every effort to ensure that our website and these terms and conditions do not contradict each other. However, if any inconsistencies or contradictions arise, these terms and conditions shall prevail.

When the Contract is Created

No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order and may cancel it if we cannot supply the goods for any reason.

Description and Price of the Goods

We strive to ensure that the prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as displayed on the checkout page of our website when you place your order, and this amount will be charged to you.

If we discover a pricing error before accepting your order, we are not required to sell the goods at the incorrect price. If an error is discovered after your order has been accepted, we will inform you as soon as possible, giving you the option to reconfirm your order at the correct price or cancel it. If you choose to cancel and have already paid, you will receive a full refund. We may also need to increase the price of goods after your order has been accepted; if this occurs, you have the right to cancel your order.

Delivery

We will deliver the goods to the address you provide during the order registration process.

Faulty Goods

In these terms and conditions, **faulty goods** refers to any goods supplied that do not conform to the contract. Faulty goods do not include those that are damaged due to fair wear and tear, willful damage, accident, negligence by you or any third party, use contrary to their intended use, failure to follow our instructions, or any unauthorized alteration or repair.

You should notify us as soon as possible if you receive goods that are faulty.

Returning Goods – General

When returning goods to us for any reason (e.g., cancellation under the Distance Selling Regulations or if you believe they are defective):

- You must ensure they are properly and securely packaged and labeled with our address.
- You are responsible for any damage in transit due to inadequate packaging.
- You are responsible for any damage or loss in transit if you arrange the transport instead of using our courier.

Force Majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if the failure or delay is caused by circumstances beyond our control.

Limitation of Liability

We shall not be liable for any loss or damage:

- Where there is no breach of a legal duty owed to you by us or by our employees or agents.
- Where such loss or damage is not reasonably foreseeable when we accept your order.
- To the extent that any increase in loss or damage results from your breach of any term of the contract.

Our maximum liability to you under the contract shall not exceed twice the value of the goods you ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any liability that we are not permitted by law to exclude or limit.

These terms and conditions do not affect your statutory rights.

Pictorial Representation of a Product

Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.